mercy doctors near strasbourg. I wish I read reviews online about their business before sending them money. i am having the same problem but i dont know if i should just wait. (The Resolution Center is only accessible on a web browser, not the PayPal app.) This content may be old or outdated. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I tried to call Paypal back but there lined were closed ! Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Paid out of my bank account, not via card. I said no, and as he canceled the item, so could he refund the money. I use PayPal sparingly, never above $100, and only from my home computer. Has anyone else been having a tough time getting a refund lately? A dispute is for you to negotiate with the seller and the seller offer a refund or part refund or whatever. PayPal Refund Time. PayPal should have worked with you to find out who compromised your account and quickly issued a refund. I fear that the seller may have has refund remorse and withdrew the money out of her PP account and bank account so I cant get refunded. A step-by-step guide to the PayPal refund policy. 2) Significantly Not As Described (SNAD): The customer states the . This way, we make sure your chances of being fully refunded are high. The Cancellation Fee is to cover the credit card and PayPal fees that are not reimbursed to us when we issue a refund. Leave the Archive. The return was being sent from the UK to Israel. It is not what they offer. Privacy Policy. I am a bot, and this action was performed automatically. I used my bank account for the purchase and not a credit card ( wish I had so I could do a charge back). Ive never sent anyone money in dollars. For these charges, Synchrony Bank has a fee reimbursement policy: It will refund ATM fees in the U. Case: Hard Case FAIR - The item is in a well-used condition it may have light scratches or wear and need cleaning. I have few questions about paypal credit, because its a bit confusing just in case: by 5k$ i mean 5000$. It is so frustrating not having any communication. No replacement and no more contact received. Once a case is closed, it can't be reopened or escalated to a claim. The seller may issue a refund, and then mark the dispute as closed, or you can mark it as closed if you get to a different mutually agreed resolution. however the customer support person . Let me say start by saying, I don't use PayPal much, which may explain what follows to the more seasoned, but I've just come out of a transaction with a pretty bad taste in my mouth as a buyer. Cookie Notice After PayPal confirms that it'll refund a payment, it may take up to 30 days for the money to reach your account. "Case Closed," it says. I was told by a rather, rushed sounding agent that, I have wait 10 days to open a case.I pointed out . The Post is a member of several local Chamber of Commerce, and its staff volunteers at numerous events throughout Galveston County. I recorded phone conversations with paypal catching them lying to me many times, i would demand to speak to managers and was promised to get a call backnothing! I was told by a rather, rushed sounding agent that, I have wait 10 days to open a case.I pointed out that their own costumer service agents opened the case, and if that was so why did he not say as much. No goods or refund after my case was closed :(. Exactly four hours later, I received the message that my claim was denied, and they did not discover any unauthorized transaction. The seller never shipped it. Privacy Policy. Visit the Resolution Center to view the status of your case. Today with I see on my account, with no email from PayPal, see the case has been close. On the Summary page, click on the transaction you want to cancel. Re: Account hacked and closed. PayPal claims it thoroughly reviewed your claim for unauthorized account use. paid in the states. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I cannot report the problem. Naturally, the fastest option is paying directly with your PayPal account's balance, in which case the refund immediately gets transferred into your account. Claims and disputes life cycle. What happens if the seller has no funds to issue r What happens if the seller has no funds to issue refund. I shipped the item back to him, but while I was entering the tracking number into the case details, the page showed up as case closed. and our i purchased a graphics card for my son on 12th April for 383. Paypal instructed me to send the goods back by a tracking service and they would refund the cost of the item and 15 of the 18.55 postage costs. Example, i would call PP to ask about the case and be told the bank was blocking it, after dozens of emails and calls i was then told the case was in my favor and i should see the refund appear in my bank within a few days, more days past NOTHING, i call back and be told i was misinformed and that i should contact my bank!, i went back and forth 7 times in the last 40 days with this BS, i told them i had recorded the calls where they told me i was been refunded then another person could claim the person i spoke to was new, young and one time she called the agent a intern to literally assert that they all made mistakes and instead blame my bank for blocking the refund..how ever the bank says it is paypal! Select Direct Deposit to view your Bluebird Account number and Bank Routing number. so i rang ebay urgently within 10 mins of purchase and asked them to cancel the purchase and refund. He then agreed through the case to accept a return for a refund. hi. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Request a Paypal refund correctly and get your money back FAST! A week later, PayPal refunded your $303 without offering an explanation. Enter your Username and Password and click on Log In ; Step 3. Chime is an online-only financial technology company that partners with two banks to offer checking and savings accounts. After few day's case closed with no any explain - no proof of damaged goods, item has not been returned by buyer and funds not been returned to my account. What was happening when the eBay disputes process was introduced was that some customers were receiving a refund from both PayPal and eBay. All Access Digital offer for just 99 cents! i spoke on the phone to one of paypals colleagues he was useless and rude its been two months all companys have sent an email confirming they returned the money and yet i have nothing i am taking this further as this is stealing paypal are with holding it for no reason and wont answer my questions. For more information, please see our Christopher Elliott is the chief advocacy officer for Elliott Advocacy. To which I got a very simple and confused "Yes I know. I then called paypal and told them i was seeking a solution either via Paypal or the bank, so because i mentioned i called the bank (no case opened yet) paypal immediately claimed the bank was blocking them from refunding me the money., i asked the bank how long they would take to refund me and after they looked at the documents they said 45 days!, i was like no way..so they assured me they where not blocking anything in emails which i shared with paypal later., regardless, paypal after confirmed i returned the item they told me i had to wait up to 75 days for a refund! I filed a complaint with paypal after ordering items in July. Use the seller's email you find there to send a refund request to the merchant. Cookie Notice Your case was resolved in hours and on Christmas Day. Something needs done as i am obviously not the only person. Find Transaction for Refund. Docs Current Last updated: October 12th 2021, @ 6:58:00 pm. Click View next to the dispute you want to close. You are viewing the PayPal Community Archives. I called PayPal, as I was confused by this, as no refund had been put in my account . 1999-2023 PayPal, Inc. All rights reserved. Select "File a Claim." You must file your claim within 20 days of when the dispute was first opened. Well use cookies to improve and customize your experience if you continue to browse. No replacement and no more contact received. Can I reopen a closed case? 4,200,536 reviews on ConsumerAffairs are verified. You are viewing the PayPal Community Archives. You can check the status of your case at any time in your Resolution Center. Weve noted the account changes you reported with this case., The follow-up emails are no more encouraging, and no less automated: Weve reviewed the transaction(s) and are denying your claim(s). thick cushion of multi-layer Small Cell foam, and 1 mm thick PU upholstery that is strong yet soft to the touch. Can you help me? Answer (1 of 37): No. For more information, please see our We require contact information to ensure our reviewers are real. If you need to refund a PayPal transaction, you can do so in just a few steps from your "Activity" page: Click "All transactions.". Q: I recently received an email from PayPal that said Id sent a $303 payment. PayPal Lied About Their $2,500 "Fine" For Spreading "Misinformation". i'm not sure if anyone can advise, as customer suppiort is closed for paypal and ebay currently. Closed paypal caes can not be reopened link. The process is the same on both PayPal's website and the mobile app. If paypal closed the case then normally a refund has already been issued at the same time? The refund were done through Paypal as well. tips on managing and growing your business. Customers file a PayPal Dispute on their orders for two reasons: 1) Item Not Received (INR): The customer placed an order and paid for an item but did not receive it because the merchant was unwilling or unable to fulfill the order. more than likely they were the ones who closed the account which could explain why no one at Chime . I was robbed of my money on usenet.nl. I like the way you kept a careful paper trail. View your open cases. Clearance dates for refunds are estimates, hopefully may clear on monday? I still haven't received any refund from PayPal, 5 days have passed . Seller refused , on bases that he never canceled the item, and PayPal would not allow him to refund the money as it was being held. Ive lost $900 and PayPal is not supporting me. Total Length: 38 in . Is it OK if we also use cookies to show you personalized ads? I list the names, numbers and email addresses of on my consumer advocacy site, Elliott.org. We encourage you to continue working with the seller to see if you can resolve the problem. On third day I received a mail from papal saying Because you have filed a claim with eBay for this transaction, this casehas been closed. I then opened a dispute with PayPal, to which the seller never replied so the case was closed in my favor. Now, when the claim was "under review" by PayPal, the item has been delivered.Refund and payment method instructions Fast Shipping No Risk Appraisal Over $30 High security and perfect security system, we use PayPal's rich anti-fraud experience, the industry's lowest risk loss rate (only 0.27%), less than one-sixth of the traditional . So we asked customer for proof of damage after that to return part for full refund. Having the same issue. Nwver talked tonthe guy, never seen the guy and he never even came close to my home. You need that kind of documentation to prove that these were not legitimate charges. When I spoke to the second agent he said, CASE CLOSED, you have to open a new case in 9 days if you want your money back. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The item was tracked as far as the city but then nothing else. I cannot report the problem. All refunds are subject to a 4% processing fee. :. I called PayPal, as I was confused by this, as no refund had been put in my account . So an item not received case that I had opened was closed in my favour on April 25. Your account was compromised, which means someone got their hands on your password. PRESTO refunds are sent using Interac e-Transfer or direct deposit. PayPal should have carefully investigated your claim, and if the facts are as you say, refunded the $303. If that fails then if you funded the payment via a card then contact the card issuer and see if they will chargeback for you. I would retain the item however, in case the seller appeals paypal's decision and item return is required down the track, which I think is unlikely given paypals recent advice to you, however better safe than sorry. From reviewing your account, we have found that the activity on your account does not stand out as unusual or suspicious and no evidence was found that a third party had accessed your account to complete the transaction.. However, it took 2 or 3 days to state this claim. thank you. If by card, the funds will go back on the card and will take anywhere from a week to 30 days. @kernowlassThank you, I don't seem to be able to escalate the dispute to a claim. It is now the 16th and I havent heard anything. How do I check the status of my dispute or claim. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Item needs re stringing. "Transaction not covered.". Transaction not covered., After reviewing your case, we found that the reported transactions were not unauthorized and hence couldnt be covered under PayPal Purchase Protection. PayPal sent me an email saying the dispute will be closed in my favor because the seller has decided to issue a refund. I would say "case closed" but, it seems that my claim were done too early according to Uber Eats support and decided to get my money back when i tried to place any new order (but promise, we would take the money back according to support :)). I have exctly the same problem , case closed after one day , the message i got was i did not reply within 30 days , what?, i purchased an item from ebay the previous day?, then the seller closed his account , ebay sent me a message that the sellers account had been compromised and that i should go through the resolution center to get my money back , so i did this and they closed the claim within 1 day say that i had not replied in the 3o day limit , unbelievable , so no money back and no item , paypal also closed the claim stating not enough evidence , its disgusting and fraudulent , it seems small claims court is my only option as i have tried to phone both ebay and paypal and one just blames the other , very clever! But when i ordered one for myself directly from SMARTER it arrived totally different, wrong HD size, etc, within a day i demanded a refund, they agreed, gave me the shipping label but as soon as i sent it i received another phone again, when i asked them about it thy said they rushed a replacementbut i refused and demanded they take this one back as wellit also had issues with the battery!, they again provided a label and i sent it back.. During this process Smarter called me and tried to convince me to try another phone, it was at this point that i decided to raise a paypal case and also contact my bank to know if they could get involved as the laws of returning an item even if i did not like it is 14 days., assuming the 14 day law was on my side all this would be over with fasterun fortunately it turned out to be a long story like yours.. After waiting ten days i got a call from SMARTER claiming that they will refund me only if i close the paypal case. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Contrary to what the company said, its decision isnt final. PayPal will investigate and if there is proof that the items were received or the buyer made the purchase, then the seller will be on the winning side when the claims come knocking. Instead, it looks like you received an automated email that suggested no human eyes ever had a chance to review your complaint. and our He send me a message "I will refund when I get my money back from Royal mail, unless eBay decide to refund you prior to then refund. I open a item not received dispute with papal and make a claim. Join our impressive list of advertisers and supporters that say they saw it in The Post Newspaper. Not sure how it can have gone in your favour if you did not escalate to a claim and get paypals decision? After I opened the case the seller said she/he will refund my money through paypal but I had to close the case on ebay first because the paypal funds are frozen until I do so. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I dont recognize the recipients. Our experienced journalists want to glorify God in what we do. Select "Issue a refund." Enter the refund amount. I had not. We've noted the account changes you reported with this case.". Astro Banjo Type & Brand: Banjo, Astro Condition: FAIR - The item is in a well-used condition, it may have light scratches or wear and need cleaning - See the seller's listing for full details and description of any imperfections. No, you don't have to have a bank account to open a PayPal account, but unless you do have one, you can't become "PayPal Verified". To which he basically said, thanks for calling and put the phone down . Due to increasing credit card fees and changes to PayPal's terms and conditions, anyone requesting a refund prior to a group break taking place will be charged a cancellation fee of 5%. "After reviewing your case, we found that the reported transactions were not unauthorized and hence couldn't be covered under PayPal Purchase Protection. By browsing this website, you consent to the use of cookies. Message 2 of 16. as soon as you open a case,PAYPAL/ebay will withhold the amount from her paypal account,but often seller does not have much money in her PAYPAL account,so Paypal will give her days to transfer fund into her Paypal account to refund you. For $10 a month, GrubHub+ and Seamless+ will . Yes . It was on ebay Germany. . Once a case is closed,itcantbereopened orescalatedto a claim. Go to your Resolution Center. I keep my account in euros, but these charges were in dollars. This content may be old or outdated. I would call that steeling and this is not first time some of my friends had similarissues and they just lost they money and goods. It comes under PayPal buyer protection rules. Christopher Elliott, King Features Syndicate, Inc. 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Can I Request a Refund Via. We use intelligent software that helps us maintain the integrity . When you purchase an item then Paypal credit the seller for you, this is so there is no delay in the despatch of . I would like PayPal to refund my $303. Then if you won the dispute, paypal would issue a refund under their buyer protection policy. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. So an item not received case that I had opened was closed in my favour on April 25. You are viewing the PayPal Community Archives. No, you do not always have to return the item if the seller does not bother to respond to a dispute. Twice weekly, The Post newspaper delivers information on businesses and services to our readers all over the county. It's the certainty. As of May 12th I have still not received a refund or any signs of a refund. .css-geb0bj-screenReader{position:absolute;clip:rect(1px, 1px, 1px, 1px);padding:0;border:0;width:1px;height:1px;overflow:hidden;}loading. Fill out the form addressing your reason . Then follow the instructions below: Click "All Closed Cases" from the "View" drop-down menu. My paypal account was charged on 11-20-20 for $408, which i did not authorize. Q: I recently received seven fraudulent transactions on my PayPal account. Leave the Archive. But no refund. Get Morning Report and other email newsletters. Christopher Elliotts latest book is How To Be The Worlds Smartest Traveler (National Geographic). Still ongoing, paypal said i can reopen the case as soon as the post office reports movement with the tracking number, i just wrote an email back to the post office replying to them, they asked me to describe the packagei find it odd that they cant find a package 1 meter tall and or misplaced it or the tracking info., i have sent and received at least 6 packages back and forth to china with EMS during this whole period so its odd. Choose the dispute you wish to appeal and click on 'Appeal Button.'. At least, not in my experience. Click the "Appeal" button next to the case you want to appeal. Unlike other free checking accounts, this checking account, or "Spending Account," requires no minimum balance. Getting in contact with paypal has been spotty, so far only been able to get what . Connecting to the community is what The Post Newspaper is all about. All of this is made possible by our advertisers, who count on us to deliver their message to our readers. Tomorrow makes day 7 (day 6 for bank days) whenever I pay for something its within 2 days PayPal takes the money out of my account, thats why I fear she may have done something like that. By browsing this website, you consent to the use of cookies. I then saw on my PayPal account transactions a refund for $1975 pending until the 14th. Our staff is dedicated to provide over the top service, fresh ideas and exciting new ways to market business. Bank reversal: Buyer contacts their bank to request a refund. No explanation, no bill, nothing. It has enormous loopholes that allow PayPal to deny otherwise legitimate claims, which is exactly what happened to you. The process can include identifying and addressing the issue, facilitating communication between the buyer and seller, and finding ways to resolve the dispute in a mutually satisfactory manner. It was by card, but I have no email from PayPal saying anything. If the seller does respond, PayPal will work to evaluate the information provided and determine the . I decided to open a paypal case and explain the situation, uber eats decide not to reply for and entire month and I got my money back. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. However yesterday I placed an order at a nother restaurant and all of a sudden they're charging me the 30 euro that I got back from winning the paypal case again. A review of your . I want a refund. PICK UPS: Pick-up customers must make payment 24 hours prior to a pick-up. The item was tracked as far as the city but then nothing else. paypal case closed but no refund. Dispute management involves helping buyers and sellers arrive at a solution for a dispute that all parties agree with. To appeal a case decision, navigate to the PayPal website, sign in to your account and click "Resolution Center," located at the top of the screen. He did a nice job on the interior windows. Hi, I have very similar problem but at this time I am seller. I list the names, numbers and email addresses of the executives at PayPal on my nonprofit consumer advocacy site. And on case details it says .."The case was closed in your favor!" I used my bank account for the purchase and not a credit card ( wish I had so I could do a charge back). It reversed all the charges. Hello, English is not my first language, I found a shop that sells sewing machines when I paid the price I've noticed two odd things, 1- it was a Chinese address not European unlike the website 2- I wasn't directed to the site unlike the usual thing, there was no order or shipping info..etc and wh. So, the transaction in question was certainly not consistent with my history. I immediately reported the transactions to PayPal. The agent told me, the cased had been closed as "for an item not received". But you can also turn on something like , which makes it much harder for a hacker to gain access to your account. It all depends on your payment method. I HAVE NEVER MADE SUCH A REPORT! I have to say that I have not received the item, but the case is closed due to an unauthorized transaction. I stressed more than once, that I was worried I had lost my mine, and that time frame was a problem for me. PayPal account hacked and closed Edit: to solve this, I created a new account based on the old email of the closed one, then contacted the support. But four hours later, I received an automatic reply saying that they checked the transactions and everything is in order. The most common answer is to telephone PayPal support. It is not what they offer. Refund case closed and decided in my favor but sti Refund case closed and decided in my favor but still no refund. You can respond to the PayPal dispute by communicating with your buyer directly through the message board in the dispute case. Learn more and manage your cookies, Fix transaction and account related issues, Join the discussion with PayPal customers, Get help with using any of our PayPal products, Find out how PayPal works for your business. if she cant come up with the money,Paypal will have to honor its buyer protection since you won the case and then go after her. Click on your existing case in the Resolution Center. Why are there $900 in fraudulent charges on Saleh Tavassolis PayPal account? by . how long did it end up taking to get your money back. I realise that you have already tried contacting customer services but if the case has been closed and you have still not received a refund, you should try contacting us again and we can investigate it further on your behalf. The tab will open into a new window with an online . My husband got ipads and iphones from SMARTPHONE in the past but through resellers like ebay, backmarket etc, NOT A SINGLE PROBLEM! Click Close this dispute. To get a PRESTO card refund, your card must be added to a PRESTO Account. By browsing this website, you consent to the use of cookies. A: Wow, that was fast. The steps or stage for merchants are simple: Log into your PayPal account; with provided email address; Select the 'Resolution' tab, and choose 'Closed Cases' from menu options; and then click on the 'view' drop-down menu. 1999-2023 PayPal, Inc. All rights reserved. PROBLEM SOLVED: PayPal says case closed on fraudulent transfers. Cookie Notice In case history it says, closed by PayPal . Let the seller know why you're closing the dispute, then click Close dispute. I bought an item for $1,975 back in June. dispute has been closed and in my favour but no refund, appreciate it may take longer to process due to covid but wondering if I am going to be fobbed off. send the compensation demand letter to the merchant directly and include the VISA or Mastercard codes relevant to your case. Obviously, you should never give your password to anyone.
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