how do i report a downed comcast line?

Solid copper core RG6 is used to power amplified antennas and satellite dishes all the time. Another option is calling the power utility since its their pole and Comcast isnt maintaining their infrastructure on the pole. This post was marked as solved. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Then it tells me it can help me better if I sign in. Thank you for reaching out to the Digital Care Team. Request Xfinity Quote Call 1-865-500-4995 Comcast Business Services in East Lansing, MI. The "Xfinity Support" graphic replaces the "To:" lineType your message in the text area near the bottom of the windowPress Enter to send it. Hope this helps you out. Xfinity Outage Map Lansing MiWith Smart Home Manager, you can: Get help A coaxial cable is capable of carrying current. Step 1: Inquiry. We ask for direct messages because we can't post personal information in public. Cookie Notice Responsible . Click Continue. Heat-shrink tubing can be used to repair long sections of exposed electrical wire as well.Heat the tubing using a heat gun or hair dryer until it shrinks. A: Cable and phone wires dont carry current, so its safe to remove them. Thanks! I also appreciate you taking a moment out of your day to reach back out to our team! Let us know if you find downed or uncovered wires or cables in your area. The tree and the cable are both on the grass verge next to my property. Comcast landlines are being used by homes and businesses alike. Get in touch with Comcast Business. Hope this helps you out. This website is using a security service to protect itself from online attacks. If youre signing up for new services or moving, you can check online to see if Xfinity service is available at your address. -ATTU-verseCare. Click the direct message icon, Click the "New message" (pencil and paper) icon, In the 'To' line, type "Xfinity Support" there. Massive outages do occur because of problems such as storms, floods etc. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. I can understand your view and that is why we have implemented alternative platforms such as Twitter, Facebook, Reddit, and here! Never touch a downed overhead electrical line. How Do I Report a Problem with My Comcast Landline? - GetHuman Check an issue already reported Call our Buried Wire Center at 800.924.9420 Monday through Friday between 8:00 a.m. and 6 p.m. and our Click Continue. Hello saftek and welcome, You can contact 811 to get utility lines marked. Click to reveal Your IP: An official employee, such as myself or whoever is first available, will respond. Cloudflare Ray ID: 7a2ad44e3df86ef8 Let us give you a call as soon as an agent is available. An official employee, such as myself or whoever is first available, will respond. Exposed Line/ Wire - How To Report & Things To Know From AT&T Reddit and its partners use cookies and similar technologies to provide you with a better experience. Press Enter to send it. Call 911, which will get the FD out to asses the wire (s). An official employee, such as myself or whoever is first available, will respond. You aren't allowed to. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. Can you direct message your name and address? It has been severed months ago and left hanging. I really appreciate you being a member of the Comcast Family! How do I get Comcast to come deal with this? The ground around your car may be energized. I have a line in front of my house (laying on the sidewalk) that DTE has told me is a telephone line. Companies respond better when others are watching. First, your internet service provider sends a data signal through the coaxial cable, or coax cable, into your homespecifically, to your modem. Full special report: Alex Murdaugh found guilty in murders of wife and son Question: Does Comcast Hve To Repair A Cut Cable Line. Welcome to the Xfinity community! Comcast Line Down in My Yard : r/Comcast_Xfinity - reddit The modem then uses an Ethernet cable to connect to your computer or router, which is what gives you access to high-speed internet. 0 0 U user_2ed7eb New Contributor 1 Message 2 years ago Who Do I Contact About Downed Phone Line In My Backyard? New comments cannot be posted and votes cannot be cast. By selecting Accept all, you consent to our use of Cookies. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? How do I know if my home is wired for Comcast? What to do if you see a downed power line - Pacific Gas and Electric I am at a loss. Tips in case of an outage What if my power is out? Call our Outage Reporting Line, 1-888-LIGHTSS (1-888-544-4877) and select the option to report a downed power line. This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! My thinking, if I were to do this at my house would be that that 1.) Genius. Sky News is distributed via an English-language radio news service, and through online channels. Heads up: Extreme weather or other factors can bring down lines, including electrical lines. Repairing damaged wiring is easy and it can save you time and money, but care must be taken any time a soldering iron is used. Type your message in the text area near the bottom of the window. If two or more of your services are offline, you'll see a banner alerting you at the top of the screen. To qualify for the credit, customers must: 1. You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. If the center conductor of the cable is solid copper, it carries it quite well. ASA, ABA, Adherence). Please send a private message with your name and service address by clicking on the chat icon so I can further assist. According to the home inspection site GreatInspector.com: -Your utility is responsible for the wire from the street, but only to a certain point. Download now Visit Our Help Communities Messenger Connect with Us Xfinity Support Forums Visit Forums Should you experience further issues, please create a new post. Curious how long a ticket will languish in the system now until a person gets in touch again Hello and Happy Thursday, Suzanne! Where on your property are the lines down on and would you consider them a safety hazard as of now? 5. If you're lucky and it's only phone or cable, they'll coil the wires safely out of the way, and notify the provider (s). . Please contact the moderators of this subreddit if you have any questions or concerns. 70% of power outages are caused by major weather. Search accounts based on account number, or chat online. Type your message in the text area near the bottom of the window 5. You will need to contact a tree trimming service yourself. Report an Issue - Xfinity Support Please help before someone gets hurt. Our local electrical provider has confirmed this is Comcast's line, not theirs, and the fire dept. We're sorry that didn't solve your issue. The customer/owner is responsible for installing, maintaining and repairing all equipment beyond theservice connection point except for the electric meter. 5 month old thread now being closed.. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. How do I report an above ground cable down? Comcast Xfinity Outage Map Is The Service Down? Do what's best for your business. Our team can help get that line raised. Downed power lines and safety after a storm - CenterPoint Energy I will post again here when/if I receive a reply or action is taken. We have made changes to keep employees safe so response and call times may be longer than usual. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. We've been unable to reach any actual human at Comcast to report this (possibly because neither of us are actually Comcast customers) and no one has been out to repair it. Otherwise, press 0 at each prompt; eventually get rep. You should never get a big shock from a coax cable. STAY AWAY from downed power lines. Type a message to let us know what your issue is. Press Enter to send it. Whenever there is an outage, your first step is to report it via email or twitter. How do you fix an exposed wire without electrical tape? Dont remove this wire unless its absolutely necessary: It could snag on a power cable and cause massive problems if you try too hard to remove it, such as electrocution or causing live power wires to come loose. Asking on behalf of my place of business. My electric company has been out already and have told me that it is Comcast's issue. Comcast Xfinity Outage Report Is The Service Down? When should we expect this to be corrected? Report a Problem Full Outage Map Problems in the last 24 hours The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. How do I report down a cable line? We can assist you with getting a ticket opened to let our amazing local team know. If youve got a free afternoon, you can run the cable yourself and save some money. The next best way to talk to their customer support team , according to other Comcast customers, is by calling their 877-228-8567 phone number for their Call For New Service department. Hi, @user_af7a95. We've had a downed wire touching our building for about two months at this point. An official employee, such as myself or whoever is first available, will respond. Update on June 10, 2021. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? Performance & security by Cloudflare. Xfinity Outages | CableTV.com Press question mark to learn the rest of the keyboard shortcuts. Click the Check for Issues button. Honk the horn, roll down your window and make sure to tell passersby not to come near the vehicle. Their credit are expensive and for them to delete for no reason given is full fraud and Theft. Someone on the digital team has put in a ticket, so I am hopeful this can be resolved. Low hanging main line cable | Comcast Business Support Community Thank you for reaching out to our forums community, its great we can connect this way! Store Locator Status Center Check for outages and troubleshoot your services. Internet Security with Xfinity - Report Abuse Stay safe if a fallen power line touches your car If your vehicle comes in contact with a downed power line, follow these safety rules: Stay inside your car. For more information, please see our Who removes tree branches resting on utility cables in easement? how do i report a downed comcast line? - perfumexo.com Then, call PG&E at 1-800-743-5000. There appears to be no other way to contact comcast/xfinity. Please call 1-800-494-4000 to report a gas or electric emergency, or to report an outage. How to report a downed wire if I'm not a customer? Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. When asked if you want to order new service, say "No." How to File a Complaint Against Comcast - Your Options - FairShake Hello @user_300363 and thank you! Call 800.288.2020 and select Repair. How do you get straight to a representative? Cut and paste the firewall logs (including the offending Comcast IP address) into an email and send it to abuse@comcast.net. How do I report a downed line in as few steps possible Comcast Xfinity problems in the last 24 hours. Then, call PG&E at 1-800-743-5000. Usually 911 dispatch has unlisted numbers for utilities. You can call us at 1.800.VERIZON (1.800.837.4966) or chat with us by clicking the red Chat Now button on the Contact Us page to report a downed line. Call 800.288.2020 . How to Report an Issue Online Visit xfinity.com/xfinityassistant. With our new Xfinity support chat, you do not need to input the name of a person. Filing a report of a low hanging cable? - Google Groups Downed Power Line. I love that there is post after post after post of issues like this on the forums and every time the answer is to send a private message. 7 years ago. If you are a Comcast customer who would like to report an issue or you have a question about our new or existing services, please call Comcast at 1-800-Xfinity (800-934-6489). I am an Official Xfinity Employee. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. It's a hazard to pedestrians and vehicles! You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. Hi @CityofCasper, We are not positive on the exact design notifications, but when digging or building around a cable, you want to make sure that the structure is not over a utility property and that when digging, not to dig where utility lines exist. Our community is your official source on Reddit for help with Xfinity services. If you have questions about your services, we're here to answer them. Call us anytime at. I see where the report number has changed, it use to be the main number 800-288-2020 that may have something to do with it. How to report a downed wire if I'm not a customer? : r/Comcast_Xfinity Here is a list of frequently requested telephone numbers: Cable. Asking on behalf of my place of business. Report it online using Xfinity Assistant. Contact Us | Comcast Business Support Contact Customer Service at (800) 391-3000. In the aftermath of a major storm, be aware of hazards presented by downed power lines. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. How does cable internet get to your house? 115.124.120.233 I hate to hear this has been your experience and would love to investigate this for you! That's not what we want to see! Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Thanks! Jul 2007 - Sep 20169 years 3 months. Throughout our history, DISH has always put customers first. Click the direct message icon, 2. Penal Code 591 PC is the California statute that makes it a crime for a person to maliciously disconnect, remove, injure, or obstruct any telephone, cable, or electrical line. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. A recent storm brought down a tree which took down one of the above ground cables by my house. To confirm, are the wires in question still low-hanging by chance? I have a downed line in my front yard. Manage day-to-day operations for call center ensuring meeting all department key metrics (i.e. Cable installation, exposed wire, and repairs FAQ, Report unburied cables, exposed wires, or downed lines, Have AT&T service? Stay put and call 911. Its important that you dont exit the vehicle unless youre in imminent danger. I really appreciate you being a member of the Comcast Family! Yes, Comcast will come to your house to install the cable lines and equipment to your home. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. How to report a downed wire if I'm not a customer? Service Status Center | Comcast Business You can purchase everything you need to wire your own cable from your local hardware and electrical supply store. Report A Downed Line. (You can also find Xfinity Assistant by clicking the Chat with Xfinity button in My Account.) Comcast Phone Number | Call Now & Skip the Wait - GetHuman Choose the option that best describes your situation. To report down the cable line, you can contact PPL Electric Utilities and report it immediately to 1-800-342-5775 (1-800-DIAL-PPL). A tree in my back yard has two large branches resting on the phone/TV cables. Press Enter to send it. That person will tell you who the city's contact is in the Comcast governmental affairs office. Xfinity Status Center - Check for Service Outages In Your Area You have to sign up for gig service and sign a 2 year contract first. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Remember: This number is just for unburied ground cables. Contact Comcast and let them know of the down landline problem. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. .css-1yq8usv{color:#f0f0f3 !important;background-color:!important;}.css-1yq8usv:hover{color:#1471DA !important;background-color:!important;}.css-1yq8usv:focus{color:#1471DA !important;background-color:!important;}.css-sskn3q{line-height:60px !important;}Home, The telephone/cable main line is sagging across our drive. We truly appreciate you taking the time to reach out to let us know about a downed wire. I called on 7/20/21 to report this issue and no-one has been to fix the wires. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. Contact Us - Customer Service Phone Numbers & Chat | Frontier Please send us a PM with your first and last name, as well as house numbers to your service address. The only option appears to the the Xfinity Assistant bot, which asks me to sign in. BBC - Wikipedia Report downed power lines at 713-207-2222. I have called multiple times but I don't have an account so it won't let me through to talk to someone. Downed Wires | Baltimore Gas and Electric Company Electric Lines that run from the utility pole to your residence. Make the report to that person.. Verizon Business provides technology and network solutions-along with plans, devices and wireless services . This option is available 24 hours a day, 7 days a week. and our Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. LEAVE THE AREA IMMEDIATELY and call PECO at (for any emergency) 1-800-841-4141 or . We have made changes to keep employees safe so response and call times may be longer than usual. While 800-934-6489 is Comcast's best toll-free number, there are 14 total ways to get in touch with them. How do I report a downed telephone line? 1. Immediately Call Emergency Services. View the Xfinity outage map and find out when an area will be back online. It's infuriating. Status Center Xfinity app Download the app or text "Xfinity app" to 266278 and get help. Report an Outage | PECO - An Exelon Company - PECO Energy Company Thanks. Like. If you see a power line on the ground, don't assume that it is not energized or that it is insulated. If you have questions about your services, we're here to answer them. 2 1 RR ryanray.rr81 Visitor 2 Messages If you cant find your address online, you can chat with us at xfinity.com/chat or call 1-800-Xfinity and well determine if service can be provided to your address. Reporting A Downed Dangerous Pole | AT&T Community Forums This website wants shut We have all the tools to help with your cable line and make sure it gets taken care of. Comcast Xfinity Outage Map. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. It is owned by Sky Group, a division of Comcast.In 2019, Sky News was named Royal Television Society News Channel of the Year, the 12th time it has held the award. Thank you so much for contacting our Xfinity Support Team over Reddit. 1 6 Voting closed 14. Not a word either by phone, email or through the support chat since then. Home Maintenance Question: Does Comcast Hve To Repair A Cut Cable Line. it can't possibly cost enough to run a new line to make it worthwhile for Comcast to pursue this in court, and 2.) It is to be expected when weather conditions are severe. Select Restart Modem to begin troubleshooting. Please call this number (855) 307-4896 to set up your service. I am extremely frustrated this issue has not been of the upmost importance to your company. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. Privacy Policy. Where or how can I report this? Say "No account." Comcast Business is here to provide outage information for your Comcast Business Internet, TV, Voice, and other services.