Log in to access all our services and products Email. We use dedicated people and clever technology to safeguard our platform. You will regret signing with Regus. Most organizations routinely introduce sweeping changes, to improve processes, accommodate shifts or follow new regulations. I was using virtual office space. Hi Mike, Im sorry if you felt the need to escalate this. I really thought that this company would be a good option for expanding our business. A member of our team will get back to you as soon as we have the details. I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! Whether you need a single desk or a whole building, want to drop in or stay for much longer, weve got all your immediate business requirements covered. (Sandra excused my late refund process from my manual process, however, I applied it from my portal but you deleted the function.) I called them again, which procedure took my time for 3 hours. Hard revenue focused. Regus helps businesses find and create the right workplace for their people. At the end of your contract, they will automatically renew you without a signature and without consent. 2. This will surely increase the credibility of your complaint. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? It is most familiar in the context of services because you pay it when hiring a lawyer and signing a legally binding contract with them. However, we will ask you to go through some security steps as part of our fraud-prevention policy. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Regus Business Centre | Better Business Bureau Profile A retainer fee is a prepaid fee used as a guarantee of commitment from professionals, such as lawyers, attorneys, consultants, advisors, and freelancers. This company offers executive suites & office space, virtual offices and meeting rooms. Eventbrite page will show up only the start dates of all training sessions. We find it very unfair that for this reason you post a very visible, insulting and untrue review. Getting to Forum Corporate is a breeze, with secure underground parking, along with swift access to the I-75 and SR 82. Regards, Sandra Melody Head of Customer Services *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. After being in my new office they are increasing rent by 8.7%. And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. If it has been longer than 30 days, please get in touch so we can investigate further. As expected, I didn't get any reply yet from Regus. So now you can enjoy more, for less. Requesting your retainer refund is very easy: simply log into your online account (i.e. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. For a break between calls, browse the development's many shops and restaurants, or explore the . If you refuse to pay their bogus invoices they will send you to collections. Kind regards, Lorraine BruleGlobal Customer Service at Regus. Have a question or issue with your current products and services? In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. 8. Regus Reviews | Read Customer Service Reviews of regus.com.au - Trustpilot With over 3,000 locations globally we have offices, coworking spaces and meeting rooms in every major town, city, and transport hub. International Association of Better Business Bureaus. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. Its a healthier, greener, flexible, and more cost-effective way to do business. Available for as little as a day, or as long as you need. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. Transparency is very important to us, and all services can be opted in/out through your online account. Develop, apply and embed the knowledge and skills acquired by this program to your organization. This will surely increase the credibility of your complaint. Suggested companies are based on peoples browsing tendencies. Getting to Forum Corporate is a breeze, with secure underground parking, along with swift access to the I-75 and SR 82. Regus Reviews | Read Customer Service Reviews of regus.com | 4 of 519 Regus at N19 W24400 Riverwood Drive, Suite 350 Waukesha, WI 53188. The complaint has been investigated and resolved to the customer's satisfaction. Build an instant presence wherever you need to be, at prime business locations. My Regus ID: ********. Regus does not communicate with customers via telephone. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. 9160 Forum Corporate Parkway, Ft. Myers, FL 33905. Change management needs to be learnt and implemented through a structured approach so that employees are kept motivated and engaged. Here is my summary to strive for a refund of the retainer. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. I have been a client of Regus for over years, was promised my rental deposit returned upon cancellation, then was informed the fine print read within daysIt has been almost a half a year and I am constantly getting lies regarding my refund The last notice appeared so genuine - but I realize now it was something fabricated: TASK RESOLVED: Return of Retainer Processed: [redacted] Retainer refund . After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. Why take the Change Management training from Reform Skills Inc? DO NOT give them your payment info, DO NOT sign with them. We moved in to a Regus office in JAN 2022 and moved out JAN 2023. Please remember that the retainer is refundable at the end of your agreement. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. Were clear about this from day one. We will then confirm your retainer refund date and amount in return. Share your photos and videos with others to prove the truth of your words. Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. We have office space and more to suit all budgets, in every city of the world. The complaint has been investigated and resolved to the customers satisfaction. A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. We ask all our customers to add an automated payment method to their account. I would like to help you further in this matter but haven't been able to identify your account. 6. Our advisors are ready to help you find the right place for you. That exception is made on the understanding that an additional service retainer is payable. Contact: +65 [protected] I sent Briana of Regus an email about how the procedure was going this week. 2023 Trustpilot, Inc. All rights reserved. They would not remove the items that I didn't want. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. Regus is a complete and total scam company. For clarity, you were also charged a retainer top up. He hung up my phone rather than transferring my call to them. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. Find event and ticket information. Our invoices are due on the payment date that is displayed on them. One business week has passed since I post it here. A fully-furnished office for individuals or teams, Customizable to match your brand and create your own office suite with private amenities. At the end of your contract, they will automatically renew you without a signature and without consent. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. We appreciate your business. This company has the worst customer service I have ever experience in my life. It took almost 2 months. Because Regus prefers to hold that retainer as leverage over you. I have been renting an office space at Regus in Kings Hill for over 12m now. My contact end of March 2021. August 31 Whether you work alone, youre growing a start-up, or youre running the worlds most successful corporation our network makes it possible to work near clients, colleagues, or family. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. 3. Such a transfer may require entry into a new agreement. This complaint was posted by a verified customer. Find event and ticket information. *Ts&Cs apply; participating locations only. Regus flagged this review for containing harmful or illegal content.Read more. They charge an excessive retainer fee. Such companies should not exist. We also have advised you to remove the center address from your website and request your retainer refund online which you have not done yet. commitment remains the same (or increases) and such transfer is not used to extend or renew an existing agreement. Unfortunately, we're unable to help you because we don't have your account information. I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! Your agreement end date is not until 10/31/2021. There is non existent customer service department. They are about people. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. She promised me that I could get it on October 19 because it took 48 hours. Give your team a place to focus, thrive, and grow, while we take care of all the details. I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! No staff available for contacting on the event day. I am writing this review to express my deep dissatisfaction with Regus' automatic renewal practices at their 477 Madison Avenue facility. Change Management Why this is important, Portfolio, Program and Project Management Overview, Organisational Maturity Model: Is my Organisation ready for embracing change, Organisational Maturity Model: Is my Team ready for embracing change, Change in organisations - using interactive facilitation and individual reflection and activity, Change how it impacts me - Tailored change manual to use in your organisation, Initiating change - using real life organisational change experiences, Launch and mobilise the change - use a case study and role plays to practise the concepts learnt. ive been trying to get my money back ever since. Unacceptable billing practices. *T&Cs apply. We are pleased to confirm you that your refund has been processed as per the details we have shared with you via email. Lorem ipsum dolor sit amet, consectetur adipiscing elit. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. Manage your Regus account in one place and make bookings on the move. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Office Space and Coworking prices are per person per month and are dependent on inventory availability. They are scammers, and incredibly dishonest. Submit a complaint and get your issue resolved. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. this is absolutely gross and scam. * All prices shown are valid at the time of inquiry, based on 24-month contracts. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. As you can see from your statement of account, available online (e.g. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. Need to find a different location? This company bills you for services you do not use. Were clear about this from day one. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. Please advise what can we do to get back our retainer refund? think about how low this company is. (Update) Do not delete my post! Its an automated process. DO NOT give them your payment info, DO NOT sign with them. Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. It goes against our guidelines to offer incentives for reviews. Find out how we combat fake reviews. I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. However, I was shocked to discover that my agreement had automatically renewed in October 2022, doubling my monthly fee and resulting in a 100% increase. Jan 01 - Aug 31 Regus Management Network Reviews, Complaints, Customer Service
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