I don't know what thread or post or member you are talking about, but generally speaking: (1) The seller protection is only available to Top Rated Sellers feedback count does not determine Top Rated Seller. As soon as I get an alert that a buyer put in a return request for a return, I send a nice note to the buyer apologizing and asking to get more information so I can help them in any way I can. Ready to start making a good side income from flipping? If you're selling expensive items, or have a small stock of items, it's easier to set up a return policy when you create a listing. You can advise the buyer that they'll be responsible for covering return shipping costs, or you can provide a label. Tip However, it does happen and when it does, I have to deal with it as best as I can. The condition of the returned item is important, so repack it carefully. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. If the seller is responsible for the return shipping costs, they'll let you know how they wantthe item to be sent back to them. If the seller is responsible for return shipping, its important that they cover the costs. Just remember, if it is not mentioned in the listing, its a potential reason eBay would side with the buyer in an event of an Item Not As Described return request. Returns give the buyer the opportunity to return the item if, for example, it doesnt fit or they simply dont like it. Maybe you listed the item with wrong information or you didnt include something in the listing that needed to be included. There are two categories of return requests from customers: 1. This makes no sense and should be illegal. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. If a buyer falsely claims an item was "not as described," we'll reimburse your return shipping label cost up to $6 per return. Now I'm supposed to give a full refund, but it says "once buyer returns the product", so doesn't this mean I won't have to since the can't return it? Its to protect myself from the buyer! I threw everything away". I find that if an item sells once, it will again. But they don't have to disrupt your businessor your profits. Well also automatically remove any negative and neutral feedback, defects, and open cases in service metrics. Regardless of the outcome, will the buyer be able to leave negative feedback? If, after a few days, youre not happy with the sellers resolution, were here to help. (oh and that happened b.c ppl would send it back stating wrong size). You do not have to be in a hurry when you receive the item to refund them. You know its interesting that the post I read before yours says 1. In some instances, return shipping charges are estimated rather than based on the actual weight of the package. Select View return details. Make a point to take action on your listings to avoid unwanted returns. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. At any rate, there is no such policy as "no returns" when a buyer files a not as described case, even if they make everything up. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. Most sellers will quickly help you, but if you are not happy after a few days you can easily refer the case to eBay. Escalate to eBay if you don't reach a resolution within 3 business days. Seller terms are superceded by the UA, even if your buyer may have falsely invoked the NAD claim. There is a big reason for this. Copyright 1995-2023 eBay Inc. All Rights Reserved. Learn more about our Condition of returns policy. Here's how: How to offer a replacement or exchange item, How to issue a partial refund when the item is returned in a different condition. Most eBay transactions go off without a hitch, and most sellers are quick to resolve any problems. If you don't agree with our resolution when we've stepped in to help resolve an issue, you can appeal by providing new information within 30 calendar days of the case closing. Often, they will review the messages and realize the buyer did not read the listing. Check the listing in your Purchases - opens in new window or tab to see the seller's full return policy, including how long you have to request a return and any other conditions. If the estimated delivery date for your order has passed and your item hasn't arrived, you can let the seller know by reporting that you didn't receive it. Always, always be nice! 2. The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. Research your model before purchasing this because there will be no returns for buying the wrong item. This is a small fee to protect myself from losing money in the event that the item is damaged in shipment. Delivery: Estimated between Wed, 22 Mar and Thu, 6 Apr to 98837. Decline your return request Sellers can decline your return request if you changed your mind about an item and they stated in the listing that they don't accept returns, or if you missed the seller's deadline to start a return. Youll hear from us within 48 hours. Adding tracking details to your return helpsprotect against delays or issues in the refund process. See Partial refund guidelines. Heres how to add the tracking information to your return if youre using your own return shipping label: If you're returning an item that has a total cost of $750 or more, you'll need to use a tracked service with signature confirmation. where! This is a good option for low-value items. It is in the return interface, as the seller reports a buyer for being a bad buyer. The listing states that buyers are responsible for researching whether or not the item is compatible with their TV and there is no return for buying a non-compatible item. Do I need to pay extra for the eBay Money Back Guarantee? Send you a message The seller may ask you for some more details about your return request. You can choose whether to accept returns if a buyer changes their mind about a purchase. Too many of those and their returns ability will be hindered. For more information, see our Condition of returned items policy. Fedex and UPS are very hard on items and 1/10 of my items I ship is damaged with shipping. Read our article on, Need help with return shipping? Adding these each time has saved me many times when buyers have tried to get me to accept a return. If asked to step in tohelp, we may ask the buyer to return the item to you if any of the following apply: If we're asked to step in and help, you will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. You can still close it if things are resolved. Someone started a thread just a little while ago (1:30 pst), told by CS that they don't have any 'Proof' that the item was not 'as described'. But if anything goes wrong, the eBay Money Back Guarantee is here to make sure you get the item you ordered or get your money back. You do not have to offer returns or refunds on your items either. Message 3 of 7 latest reply 1 Helpful Take good photos with good lighting from every angle. We'll also automatically remove any negative and neutral feedback, defects, and open cases in service metrics. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. naM fo elsI. When I go in to create a listing on eBay, I can choose the option No returns. This is something I make sure I have checked each time I list something on eBay. Let the seller know how they can help resolve the problem. Many eBay sellers accept returns if you've changed your mind. If you havent received an item, we usually refund your money immediately via PayPal. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Reminder: Spring Seller Check-In is tomorrow, Tune in to part two of our series on listing myths, Check out this weeks podcast episode and learn how to handle angry customers, Maximize your eBay sales over Februarys biggest holidays. If you don't and buyer has Ebay step in, they could refund the buyer from your Pay Pal account and let them keep the items. If you use alternative shipping arrangements, the return shipping charges arent included in any eBay Money Back Guarantee refund youll receive. If using Ebays partial refund policy does not work for you, you will need to follow Ebays return process. I have maintained a 100% seller rating for years. Sometimes I want to say NO IT's the ONLY size I sell so there's NO CONFUSION! If you stated in the listing that you'll cover return shipping charges, choose how you'll arrange for the item to be returned. Accept the return:The buyer will send the item back to you for a full refund, including the original shipping cost. Choose the item above to start resolving a return. This is the plan of action I take with the few requests that I get for a return and 9/10 times, eBay sides with me. Send a message to the customer to solve the problem. If the returned item is opened, used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. 1) pay all shipping and refund all costs to buyer, or, 2) report the buyer for violating Ebay policy. This will get them to move the decision in my favor and pay out the damage coverage. Many buyers only make purchases from sellers that offer a returns policy. Keep in mind that some returns can remain open for up to 35 business days. This is a good option for low-value items. What does the eBay Money Back Guarantee cover? But the seller should communicate with you. What if the seller doesn't offer returns? Remaining helpful and polite will definitely help with your return dispute or in the event that the person leaves negative feedback that needs to be removed. You believe that it was exactly as described. The carrier will then go and pick up the damaged item and do its own investigation of the damage. You dont need a special printer or self-adhesive labels when printing return shipping labels. As a Top Rated Seller, you now have protection against false "Item Not as Described" claims, including a modest return shipping credit and protection on your service metrics: If you are a Top Rated Seller and a buyer falsely claims an item was not as described, well protect you on eligible transactions. If you want the items back before refunding, I'd accept the return and send them a shipping label. Make sure you ship the return by the date in this email to avoid any delays or issues in the refund process. Required fields are marked *. Sometimes returning an item may require additional, alternative shipping arrangements, like adding insurance to your package. If you haven't received your item, or the item is not as described, we'll refund your purchase price plus original shipping on virtually all items. So would all sellers. If you've changed your mind and no longer want to return your item, it's easy to cancel your request. Changes to Promoted Listings Standard ad fees, eBay partners for sellers services allproviders on one page, can increase the conversion rate of your listings by up to 25%*. No. In fact, it can be so scary that people dont want to deal with selling on eBay at all because its too nerve racking. 1. For example, if an item arrived with a minor scratch,but the buyer is happy to keep it. If you add these tips in your listings, 9/10 times eBay will side with you in the event you get a request to return an item. Even with these tips in place, you may still get the occasional return request, but they should be very few and far between. You might be asking, "Do private sellers have to accept returns?" The answer is No. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer can ask us to step in and help. Did you know that a free refund can increase the conversion rate of your listings by up to 25%*? You also agree to the eBay Money Back Guarantee terms in instances when you don't issue a refund in a timely way for returned items. How to choose the right campaign type, Selling auto parts and accessories on eBay: how to build inventory and choose suppliers, 10 practical tips: how to sell vintage like a pro, Terapeak: effective market research tools, New tools for trading cards sellers: CSV Upload and Price Guide, Tools and solutions for selling vehicle parts on eBay, Teamwork on eBay: how to set up Multi-User Account Access, Optimize your listings with the Listing Quality Report, How to create and send newsletters to buyers, Updates on seller protection due to Turkey & Syria earthquake, Quick setup for Promoted Listings Advanced, Seller Protections for shipping delays due to Hurricane Fiona. How they can respond depends on the reason for your return: Accept your return request and offer a full refund You'll return the item and the seller will then issue a full refund depending on their returns policy, this may or may not include the original shipping cost. I sell mostly mix of new and used industrial spare parts surplus (mostly all single item listings), and I am having issues with high"Item not as described" returns, mostly for"Doesn't work or defective" which is adding a 5 percent fee to all myBusiness & Industrial listings. Eligible sellers may be able to deduct an amount from the refund if an item is returned used or damaged (see Partial refund guidelines below). If you're not using an eBay return shipping label, make sure you use a tracked service and add the tracking number to your return request. If it is a lame reason (and sometimes it is! You have 3 business days to respond to the request and resolve the buyer's issue. Shipping has definitely been delayed with everything going on. You can choose to add a message to the buyer. Is there anything you can do? After 15 business days, if we don't see any indicators that the item is on its way back to you, we may close the return and protect you from negative feedback. Car & Truck Safety & Security Accessories, Returns, missing items, and refunds for buyers, How to print an eBay return shipping label, If the seller is paying for return shipping, how to print an eBay return shipping label, Select the shipping carrier from the dropdown list. If the item is returned used or damaged, you may qualify to issue a partial refund. If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. Returns happen. In the rare instance, this can happen. I always encourage our members to use those photos! Almost 100%, I will receive a letter from the carrier that they have done their research and investigation and they find that it is not covered. When I have photographs of how I shipped my item, I will have those as proof. Copyright 1995-2023 eBay Inc. All Rights Reserved. My desire is that they get more than they are expecting! Refunds go back to your original payment method and are typically available within 3-5 business days. 11:35 AM. interesting we just share whats worked for us and we have given partial refunds, weve never lost a shipping claim because of our pictures, and we dont accept returns. Item Not As Described, No Returns: 10 Tips to Help Avoid Returns on eBay. You'll receive the return shipping label credit on your monthly invoice. I do not have to accept returns on any item with this box checked, unless the buyer specifically states Item not as described. If the buyer puts in a return request with the Item not as described as the reason, it DOES NOT mean that I automatically have to accept a return of the item. Time to research other selling websites, I guess. Does the tracking number show it was delivered? How you request the return depends on how you bought them. - edited If you're not able to resolve things with the seller, you can ask us to help. We protect ourselves! . Simply raise your price the 5% and that will cover the new 'fees' as there is not much you can do with the type of items you sell. I cant make the buyer read it! Being faced with a return request can be very intimidating. And dont waste time taking packaging pictures Before you can send an item back to the seller, youneed to start a return. With this selected, I am giving a clear eBay return policy. Who pays for return shippingyou or the buyerdepends on the reason theyre returning the item and your return policy. Buyers may not misuse our returns processes such as requesting a return and then sending a different item back. But if anything goes wrong, the eBay Money Back Guarantee is here to make sure you get the item you ordered or get your money back. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. 2022 Flea Market Flipper. This months episode of the eBay Seller Spotlight podcast is live! If the seller wont cover the cost, let us know by asking eBay to step in. Add a message to the buyer explaining why the refund wasn't full. Tracking lets the seller know the item ison its wayand allowseBay to see the progress of the return in casetheres an issue were asked to help with. Something went wrong. If you select, A label from their preferred carrier:if the seller provides you with a shipping label, theyll send it to you directly, and you can print it from the Here's your return shipping labelemail or message that youll receive in, You can ship using an eBay label, in which case we will deduct the label cost from your refund, You canpurchase a label directly from a carrier of your choice and upload it to the return. If you implement these return policy tips to your eBay listings, your return requests will be less and your actual returns will be almost non-existent! If you stated in your listing's return policy that you accept returns, your buyer can return the item to you, even if they've changed their mind. Choose Print label. Most of the time if you have an issue with a purchase the seller will be able to solve it for you. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. The best option for you is to send a Return label, at your expense. If your item hasnt arrived, or isnt as described,let the seller know. Oh, Ship! I also had a listing that was marked as parts only returned as defective? I have been selling on eBay for 23 years and I do not accept returns and never have. If you have a complaint item not as described and you dont accept returns for a reason that is mentioned in your listing, eBay will side with you and you are in a position not to accept the return. Select. Give the seller at least 3 business days to resolve the issue, but don't wait longer than 30 days. Always get info to present to eBay and call them before responding to the buyer to see where they stand with the return. But it is. Sorry it happened to you , but ebay does not care about us sellers. So what do you do when a buyer says item not as described? I grew up in Central Florida and have lived here my whole life. Covers your purchase price plus original shipping on virtually all items. View cart for details. I sent him a message apologizing and requesting more information and photographs of the damage. This is something I have saved as a document and I just copy and paste it into all of my listings. If you have your Terms & Conditions laid out clearly, this will ensure your Not as Described, no returns dispute will more than likely go your way. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. If theres a problem, let the seller know via the Resolution Center by the time you should have received your item. When you agree to give the buyer their money back, or once you receive the returned item, you'll need to issue their refund within 2 business days. Heres how to print an eBay return shippinglabel: If youre responsible for the return shipping costs, youll see the price of return shipping, and be able to purchase your label. The seller covers the cost of the return. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If you have a large stock of different kinds of items, or if your stocks are located at different locations, learn how to set up advanced return rules. If you don't hear back from the seller or can't reach a resolution after at least 3 business days, escalate your case in the Resolution Center so that we can help you. This is just one more way to protect myself against a refund request for Item not as described. Insurance through Fedex and UPS is pretty reasonable: $1 per $100 in coverage. You can't deduct the original shipping cost from any refund amount. You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don't accept returns. eBay accepts the word of the TRS when the TRS reports the buyer as abusing the Money Back Guarantee (that is, false INAD/SNAD). If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. 01:47 PM So the buyer gets 6.50 from eBay. On top of clicking no returns in the actual listing, and putting my Terms & Conditions in, I notate it again that the item is as is, no returns.. Be accurate in your listings, it will save you money and a headache in the long run! Tip The only categories excluded are: It does not apply to websites other than www.ebay.com like eBay Wholesale Deals. An item is sold that has certain compatibility requirements, let's say, an electronic accessory for a TV. Need an update on an open return request? I have no problem refunding the items if returned in the original condition, but feel I should not have to pay to have them returned to me nor should I refund the original shipping (which is true and not inflated). Ebay sides with buyers in not as described claims. Wondering how the new IRS reporting thresholds for Form 1099-K apply to you? I try to get them to give me the reason for the return. How to deal with "Item not as described" returns that are not valid. Some returns may remain open for up to 35 business days. Car & Truck Safety & Security Accessories, Best practices for avoiding and handling issues with buyers, Help a buyer with an item they didnt receive, Your options for responding to a return request, asking eBay to step in and help for sellers, choose how you'll arrange for the item to be returned, you provide non-eBay return labels and upload tracking, How to issue a partial refund after the item is returned, Are you a buyer looking to return an item? We have a simple three-step eBay Buyer Protection process to assist you in case something goes wrong with a transaction. 07-05-2020 Who pays the cost of return shipping depends on the sellers return policy and the reason for the return. Offer you a partial refund and let you keep the item This can be a good compromise when the seller doesn't accept returns, but wants to offer you a gesture of goodwill say if you ordered the wrong thing by accident. Having good Terms & Conditions is just one more measure that I put into place to make sure that things are laid out very clearly with my return policy and other things that can come up with a buyer of my items. View cart for details. You're covered by the eBay Money Back Guarantee if you receive an item that is not as described in the listing. If you choose to use your own carrier, we recommend using a tracked service. In this case, I have a trackable eBay message from the buyer for the reason and eBay will review those emails and almost 100% will side in my favor. Every single time we have called eBay they mentioned we need to pay for return shipping since the item is not as described. 09:32 AM For more information about who pays for return shipping and how to send the item back, see return shipping for buyers. Copyright 1995-2023 eBay Inc. All Rights Reserved. When you want to return an item using alternative shipping arrangements, and the seller is responsible for the return shipping charges, you'll need to work with the seller to agree on the shipping service and cost before returning the item.
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