gotrax scooter troubleshooting

Remove the footplate to access the batteries and wiring harness and visually inspect every connector to make sure it is attached. But, as soon as it worked for quite some time, it started showing various problems. Grab the new battery pack and ensure that your are installing the battery pack correctly. Yes, you read that right. . Many Gotrax hoverboard models have a battery indicator light to also indicate your hoverboard needs to be charged. An awesome member of our community made this guide. Beeping can also indicate uneven pressure on the hoverboard sensors. Check Out Our Guide! 51 reviews. What if the part I ordered did not solve the problem? Has been extremely slow to respond with replacement parts. There are many possible reasons why your Gotrax hoverboard is not balancing. Using caution, grab the top of the battery and begin to lift it out of the tiller. Search General questions or product specific choose what you're looking for from our awesome drop down menu. Anyone familiar with modern technology knows the healing properties that come along with turning something on and off. New comments cannot be posted and votes cannot be cast. Test The Battery Pack On A Scooter That Does Not Run (Tool Needed: Load Tester) If the scooter is not running, a load test can be performed on its batteries by removing the battery pack from the scooter and taking the individual batteries out. When it comes to hoverboards, the magic fix-all is called recalibration. This is telling you the charger is working. But some parents may balk at spending more than $100 on an electric scooter. These codes will pop up over your console's display when there are issues within your electric scooter. I have updated my review from 1 star to 3, and will update again . No. Include an image for extra impact. Contact an authorized service center for more information about replacements. All rights reserved. When pushing the red button and holding for a few seconds (to power on) it actually adds resistance to the front tire. GOTRAX sent me a battery and a replacement handle bar. Create an account to follow your favorite communities and start taking part in conversations. A leading manufacturer of Electric Scooters, hoverboards and e-bikes. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Front wheel cover scraping wheel - easy fix but annoying. Powered up the scooter. EDITED TO ADD ON 3/24: GoTrax has reached out to me with a solution. Make sure all connections are secure and there arent any exposed wires or noticeable burns. I tried these fixes and the problem got solved. 0000003486 00000 n . Only tools required are the 4mm Allen wrench and a set of pliers. Of course, you could also have an issue with your battery. Doesn't matter if the battery is charged or not. E1, E2, E3 - Remove the console and use a soft rag to clean the connector between the console and battery. Battery Pack Ride Time Estimation Calculator, Basic Electric Scooter & Bike Wiring Schematic. I do hope that the company learns to become more responsive and make these problems rightthats no way to stay in business. Error Codes These codes will pop up over your console's display when there are issues within your electric scooter. While they are a fairly new technology, they are rapidly growing in both popularity and their abilities to manage different terrains and new technologies. GOTRAX GXL V2 Commuting Electric Scooter - Black $379.99When purchased online Out of Stock About this item Highlights Speeds up to 15mph Up to 12 miles on a single Charge 8.5" PNEUMATIC TIRES Hand Brake Reinforced frame support riders up to 220 lbs Specifications Dimensions (Overall): 14.9 Inches (H) x 7.8 Inches (W) x 39 Inches (D) Got stranded away from home and had to push it home in this mode which was super difficult and frustrating. Will this problem come back? The most common reason your Gotrax hoverboard is beeping is that it needs to be charged. I had my second issue within 17 business days of receiving the scooter. Not much help really. Brand new battery not holding charge. I've emailed support but I'm waiting. Troubleshoot common issues with your gotrax hoverboard with our handy guide. You will see the LED lights start to flash. 20 MPH Max speed and durable 10 . Learn more about your GOTRAX from full overviews and specs to troubleshooting. Looking For The Best Lock For An Electric Scooter? Is a fire hazard. If the scooter works after disconnecting the brake switch then the brake switch is defective. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. (Be sure to follow local laws and regulations when disposing lithium ion batteries), While the battery is out, it is a great time to check the connections at the bottom of the tiller. Cruise control automatically goes on every time when riding. If it's not been used for a while, it might need charging. Problem not solved. Further, the locking pin is completely . If still showing error code, contact Customer Support for assistance. Scary at first. Subscribe to my Channel https://bit.ly/2ShKGSm In today's video I show you how to fix the two common issues with the GoTrax GXL V2 Electric Scooter, which are not being able to open it. If your charger does not turn green when you plug it in, your problem may lie in your charger. 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As usual with every GoTrax scooter, you get a 30-day return period, and a warranty period of 90 days. 0000008779 00000 n When you plug your charger into the wall, the indicator light will turn green. Disconnect brake cable (Handbrake Edition Only), Reconnect the brake line (Handbrake Edition). This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! Even if just pressing for a second - Kind of scary actually. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. Please Note, some electric scooters share error codes. This scooter is giving a E3 Error code and the manual simply states to replace the console. These are as follows. Also, make sure to run through a full charge and discharge cycle of your battery before riding again, just to ensure everything is in proper working order. Motor stutters with rapid jerking and wont go.. possible motor failure. For example, only standing with one foot on your hoverboard can cause some models to beep. I continue to struggle with GOTRAX's customer support team. I have had it for over a month now and have had zero problems with it. Gotrax Apex XL Electric Scooter, 8.5" Pneumatic Tires, Max 15 Mile Range and 15.5Mph Speed, Bright Headlight and Taillight, Aluminum Alloy Frame and Cruise Control, Foldable Escooter for Adult . Include an image for extra impact. There is a groove at the bottom of the battery that must align with the motor adapter in order to supply power to the motor. Store the screws and hook in a safe location for later use. Step 6 Install the battery pack. Look down the tiller and ensure the pins are grouped together tightly and free of arching or debris. If that doesn't work, email support. When you connect the charger to the hoverboard it will turn red to let you know it is charging. Weight: 17 pounds. Make sure the petals are level with each other and on a flat surface. So far I've got about 60 miles on it. Check the fuse or circuit breaker. $799.00. From loose power cables to defective charging ports, theres always a solution to make your Gotrax scooter start charging again! If you have tried to charge your hoverboard and it still will not turn on you need to check if there is an issue with your charger, charging port or battery. When GOTRAX GXL V2 is powered on press and hold Power Button for 5 seconds. Listen or look back to see if the rear wheel is slowly spinning. Easy fix but annoying. Sometimes the brake switch becomes defective and locks into the on position which makes the speed controller turn off the motor. Amazon and the Amazon logo are trademarks of Amazon.com, Inc, or its affiliates. Hold down the power button for 10 seconds. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. Power completely shuts off while riding. Once you ensure the position is correct, gently slide the pack into the tiller. Of course, with any new or growing technology there are often hiccups along the way. 0000256654 00000 n Yes E5 - Replace controller / replace entire product. There are many possible reasons why your Gotrax hoverboard is not balancing. I finally received the replacement parts. The motor would sometimes "sputter" (not engage) when you push down the throttle. Shop GoTrax G4 Commuting Electric Scooter w/ 25mi Max Operating Range & 20 Max Speed Black at Best Buy. Always be sure to consult the . Did you find it helpful? . If you have tried to charge your hoverboard and it still will not turn on you need to check if there is an issue with your charger, charging port or battery. Knowing how to read a wiring diagram can also be helpful when troubleshooting or making repairs. For further repair and troubleshooting help please visit our repair help area. {k-m3gKjx This guide acts as a resource for GOTRAX users looking for a fast and efficient way to troubleshoot possible error codes that may occur on your Electric Scooter or Hoverboard. This is the best method to factory reset GOTRAX GXL V2. Remove the console/head unit from the scooter by putting one foot on the scooters base and lifting up on the handlebars. Back wheel brake mis-aligned. E03 - Change speed settings or gear. Here is a simple video demonstrating how to change the battery in a hoverboard if you have determined that is your problem. TWO OF A KIND Dual hub motors unite to create 700 watts of pure electric power, pushing the V6 to speeds up to 10 mph. A fully charged battery will have between 36 and 42 volts. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. 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