For more complex cases, you may need to complete a medical information form. If you do not wish to choose your seats online before you fly, seats will be allocated on a first come, first served basis either during the online check-in process or at the check-in desk. Republic of Ireland: Please note, if you are a resident of the Republic of Ireland and have booked a Package withJet2holidaysany insolvency protection required by law will be provided through a Financial Failure Insurance Policy arranged by International Passenger Protection Limited. Treat yourself to one of our ultra-luxurious, five-star Indulgent Escapes. your hotelier, villa provider or cruise director) and our local agent (if there is one), our representative or our Customer Operations team using the 24/7 Customer Helpline (0044 113 387 9501) without undue delay and they will endeavour to put things right. Jet2holidays service in resort:In most destinations (but only certain City Breaks destinations) our appointed local agents will be at the airport to meet you, show you to your transfer vehicle and will give you contact details should you need anything at all during your holiday. These facilities will differ slightly from one accommodation to another. To seeJet2.com'sTerms and Conditions, go towww.Jet2.comand click Terms and Conditions at the foot of the home page. Never jump into the pool from your balcony. If we cancel your holiday for any reason other than those detailed in the table above you can either (i) have a refund of any money that you have paid for the holiday, except for any amendment fees; or (ii) accept an alternative holiday of a comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value). (b) Jet2.com will not process claims submitted by a third party if you have not submitted the claim directly to Jet2.com and allowed Jet2.com time to respond, in accordance with clause 18(a) above. We are therefore unable to accept responsibility for any limitation of facilities due to such groups or inconvenience that their activities may cause you. cancelling one person off a holiday jet2. If you feel the policy isnt right for your needs and you notify us within 14 days of purchase, well refund the premium to you in full, as long as you havent already travelled or made a claim. In addition, some hotels may require a credit card imprint or local currency cash deposit upon arrival to cover any ancillary spend in the hotel. (i) a holiday with Free Child availability to one without Free Child availability; or Any booking discount you may have received at the time the original booking was made may be altered or reduced whenever changes are made. (e) In any event, except for clauses (c) and (d) above, Jet2.com will not process claims submitted by a third party unless the claim is accompanied by appropriate documentation duly evidencing the authority of the third party to act on their behalf. f) Please note that our main airline,Jet2.com, is a ticketless airline and, therefore, all you need is the flight voucher attached to the confirmation email, since this is effectively your ticket. Please try again, or alternatively you can create a Jet2holidays account using your preferred email address. 1. If you're travelling with Jet2, you can transfer your ticket to someone else. Jet2.com may request evidence that the legal guardian has authority to submit a claim on the customers behalf. ABTA, 14. Please contact our Special Assistance Team for more information. Please note any stated opening times of the local transfer operator office to ensure you call to re-confirm in plenty of time. If your complaint is not resolved locally, you must follow this up within 28 days of your return home by writing to either (a) our Customer Service team at: Customer Service, Jet2holidays, PO Box 284, Leeds, LS11 1GE; or (b) your travel agent giving your booking reference and all other relevant information. (f) You are not prohibited by this clause from consulting legal or other third party advisers before submitting your claim directly to Jet2.com. The Master of the ship has the right to stop at any additional port(s), omit or substitute any port(s) or deviate from the advertised itinerary in any way he sees fit. We also purchase a fourth Airbus A300-B4 for cargo. British Citizens will need a full 10 year passport to travel to the destinations we feature and are generally required to have 6 months remaining on it after the scheduled date of return. When booking through our website your baggage allowance will be shown to you at time of booking. Subject to availability and at Jet2.com's discretion you may check in excess baggage, which will be subject to an extra charge. Ensure that the seal on the bottle is intact; avoid ice in drinks. Your holiday price However, we will absorb and not charge you increased costs of up to 2% of your holiday price (excluding insurance premiums and any amendment charges). Please note villa check in times are usually 16:00 and check out times 10:00 and usually do not have storage facilities for luggage. We will not be responsible where you do not enjoy the holiday or suffer any other problems because of a reason which you did not make us aware of when the holiday was booked. At Jet2holidays we take every step to ensure an excellent customer experience. If we cancel your holiday for this reason, we will only give you a refund if your booking was made before you received the ban. Never attempt to locate a gas leak yourself or tamper with the gas supply. If your holiday is cancelled then we will not take any further Prepayments and we will calculate any refund which is due to you in accordance with the other terms and conditions relating to the cancellation of a holiday. A contract will exist as soon as we issue our confirmation invoice by email or post to the address provided when the booking is made. It is important, if you have any special requirements, such as wheelchair access, that you inform us at the time of booking (or within 21 days of making your booking) so that we can make appropriate enquiries about the suitability of particular accommodation, resorts, transport and services. Save on your villa holiday and get your private villa, return flights, 22kg baggage and car hire all included in one package. 25. Iconic landmarks, world-famous attractions and stunning sights experience them all on a Jet2CityBreak. junio 12, 2022. This shall be the case even if the services did not comply with the laws and regulations of the UK which would have applied if those services had been provided in the UK. Further, if you are refused entry to a country, whether because of lack of required documents or otherwise and, as a result, we are required by any governmental or immigration authority to transport you out of such country and/or pay any fine, penalty, other charge, or expense, you must reimburse us in full and pay us for such transport at the applicable fare. You must inform us of any lack of conformity without undue delay during your holiday so that we can try to remedy this for you. The minimum age for an infant to be carried by Jet2holidays is 14 days after birth, however carriage of very young infants is always strictly at our discretion. : By their nature, cruises often depend for their maximum enjoyment upon the ship reacting to the prevailing conditions throughout the duration of the cruise. Fit to fly and fit to travel: It is your responsibility to ensure you are medically fit to travel and fly. - Leave the building and allow time for the gas to disperse. You acknowledge that all of the terms and conditions contained in those Terms and Conditions and/or 'Conditions of Carriage' form part of your contract with us, as well as with the transport company and that those Terms and Conditions and/or 'Conditions of Carriage' shall be deemed to be included by reference into this contract; and unavoidable and extraordinary circumstance(s)" means a situation beyond our (or our suppliers) control the consequences of which could not have been avoided even if all reasonable measures had been taken. To find out more about security, local laws and the latest travel information for your holiday destination, visit FCDO Travel Aware website Keep up to date with current health information for your destination: Health and Medical Advice, Jet2holidays: 2022-23 Jet2holidays Limited - A subsidiary of
In the event that you choose to add an excursion or other attraction/tour onto your booking prior to travel via our website, we will be acting as agent on behalf of the excursion provider. In the event that we or one of our suppliers arrange for medical assistance on your behalf, you will need to provide any results or report to us, or authorise us to obtain a medical report from the doctor who attended to you. Sea/Pool View Rooms - please note these advertised room types may have a restricted view due to plants, trees or buildings. Occasionally, we may have to make changes and we reserve the right to do so at any time. b) Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to baggage. Any liability which we may have to you arising out of such carriage will be determined on this basis as if we were the actual or contracting sea carrier. If there are no other alternatives, we advise that you should keep your money and valuables with you at all times. Please remember to print off all your vouchers as well as your booking confirmation and your ATOL Certificate. If you do not notify us, it may impact our ability to assist you, investigate the difficulties you have encountered and our response to any subsequent claims upon your return. Air conditioning:Some properties may have individual air conditioning units located in either the bedroom or the living area and, unless otherwise stated, air conditioning will be centrally controlled. iv. This may include a decision to change course and, if necessary, to alter the cruise itinerary. We will only use your personal data as set out in our Privacy Policy. Check-in/out: Check in/out times may vary. Drink - drink bottled water and use it for brushing your teeth. Room occupancies will be shown for individual properties and may vary by destination. The bad news is that you have to pay cancellation charges and you may not be able to recover much. And Jet2.com was ranked fifth in the list of the Top 10 Airlines in the World. Express transfers: Where your booking includes an Express Transfer, our Express Transfers take you to and from your hotel. The limit doesnt apply to persons with reduced mobility and any person accompanying them, pregnant women and unaccompanied minors, or persons in need of specific medical assistance, provided that you notified us of these needs at least 48 hours before the start of your holiday.
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