Reporting Relationships At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. * Create and update employee files in database, as authorized. Our story starts with a simple universal truth: Every business is a people business. Location: San Juan, Puerto Rico. Our story starts with a simple universal truth: Every business is a people business. We are brave in spirit, act decisively, learn quickly and get it done. This program provides you with the foundation you need to lead to a path of success. * Make independent complex decisions within the scope of your authority * Initiate new leave cases in our system Full Job Description. Esto incluir ser el primer punto de contacto para los clientes que necesiten ausentarse del trabajo, debido a enfermedad o heridas, o a responder a sus preguntas. You will be notified during the hiring process which checks are required by the position. * Internet Connectivity Requirement/Remote Positions: For 100% remote positions, we require that (1) you have high-speed broadband cable internet service with minimum upload/download speeds of 200 Mbps/50Mbps and (2) that the equipment supplied by your Internet provider is hardwired to your company issued computer. We combine data-driven . We embrace the diversity, unique backgrounds, and individual perspectives of our people to create an inclusive workplace. Our dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. The mission of our customer care teams exemplifies the need for humanunderstanding. AS A CUSTOMER CARE REPRESENTATIVE, A TYPICAL DAY TO INCLUDE THE FOLLOWING: * Handling a high volume of inbound calls from our clients employees as well as conduct outbound calls for follow up as required, * Greeting the employee, answering concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and/or human resource related services, * Processing transactions such as, but not limited to, health enrollments, tax updates, direct deposit updates, 401k withdrawals or contributions, and retirement elections, * Utilizing your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service with appropriate empathy statements as needed, * Recognizing/acknowledging the need for additional research in order to resolve any issues reported by the customer, and handle this casework throughout shift, * Accessing customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Alight Solutions policies and procedures. Help make it more accurate by, Native Hawaiian or Other Pacific Islander, Get started with your Free Employer Profile, All Customer Care Representative Salaries, average salary for a Customer Care Representative is $37,003 per year in United States, The Ultimate Job Interview Preparation Guide. If so, you've come to the right place. * At least 4 years of customer service experience, or a combination of education and experience: * High School diploma and 4 years of customer service experience, OR, * Associate s Degree and 2 years or customer service experience, OR, * A self-starter who has excellent communication skills (verbal and written) and the desire to provide the highest level of customer care and satisfaction, * Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment, * Ability to receive constructive feedback, then immediately and consistently apply it, * Ability to multi-task using several Windows applications at once while assisting a customer on the phone, * Flexibility to work a specified shift and extended hours as necessary, * Experience in one of these industries is preferred: Health Care, Human Resources Services or Financial Services, * Bachelor s or Associate s degree, or a High School diploma plus equivalent years of related industry experience. Scroll down below to view similar jobs . Our story starts with a simple, universal truth: Every business is a people business. Es trabajo desafiante, pero estamos comprometidos a tu xito como lo ests t! disABLEDperson, Inc. is a 501(c)3 non-profit organization whose mission is to reduce the high unemployment rate of individuals with disabilities. We strive for Excellence Every Day by collaborating with our clients and colleagues. Browse by city or country to find one in your region. View similar Customer Service / Guest Services jobs below. The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. New York Equal Pay for Equal Work Act Statement. Type: Full Time $50K-$69K Per Year (Glassdoor est.) Benefits start on your first day of employment, Programs & activities that give back to our. Customer Service Representative Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Mid Level Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. We are excited to be partnering with Marriott to assist you during this unprecedented situation we are all currently facing. The estimated total pay for a Customer Care Representative at Alight Solutions is $38,792 per year. Fully bilingual on-site outsourcing services in: We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginning on your first day of employment. Ten paid holidays per calendar year (8 fixed and 2 floating). Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices. Salary information comes from 39 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Check out our open opportunities below. We are not an agent or representative of any employer. Benefits . Be the first to receive the latest Customer Service Officer Full-Time Jobs in the US. To deliver on this purpose, we do things differently. * Bilingual (English/Spanish) is a plus We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. The average salary for a Customer Care Representative is $37,003 per year in United States, which is 4% lower than the average Alight Solutions salary of $38,792 per year for this job. 2023 Cons READ MORE Awards and Recognition Our work with the most influential companies has been recognized across the world. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Every day, our customer care representatives are on the front-line of care, advocating for peopleensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll or other HR-related issues. Learn more about our customer care offices. East Region States: Delaware, Florida, Georgia, Indiana, Maine, Maryland, Michigan, New Hampshire, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Vermont, Virginia, Washington D.C. West Virginia The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with a focus on first call resolution. We are forthright and genuine when we speak. #FJTop100 #remotework #remotejobs #jobs #jobsearch, Top 100 Companies to Watch for Remote Jobs in 2023 | FlexJobs, Averages based on self-reported salaries. Must be able to work a flexible schedule based upon high call volume needs. Its a permanent virtual customer care representative Job. Customer Care Representative Human Resources. Here are some tips to prepare for a behavioral style interview: Bring a copy of your updated & current resume to any in-person interview. Explore careers Media or Investor inquiries? Virtual customer care represntative Dec. 12, 2022 - Customer Care Representative in Toronto, ON Recommend CEO Approval Business Outlook Pros I have been working with alight since 2021 july. Find the best jobs in the US, apply in 1 click and get a job today! These teams are a critical component of Alights health care,retirement and HR-delivery services. Customer Care Representative Job, Remote or Florida City, FL, Customer Care Representative Job, Remote or Florida, Customer Care Representative Job, Remote or Moro, OR, Customer Care Representative Job, Remote or Texas City, TX. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.. Enroll employees directly into their benefits via the phone for self-service assistance, Provides adjudication for documents related to dependent verification, Works with employees to schedules appointments for EBRC new hire services, Deliver high level technical support including but not limited to system password resets, Navigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrax, Accurately document client activities; follow-up on outstanding issues to ensure appropriate resolutions, Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail, Familiarity with and aptitude for team-oriented, collaborative environment, Broad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phone, Strong written and oral communication skills, with proven problem-solving skills, Keen attention to detail with an eye for process improvement, Proficient in Microsoft Office with ability to learn and operate multiple systems, 1+ years of inbound/outbound contact center experience preferred, 2+ years of benefits related experience preferred, 6+ months required. Find out if you meet the requirements! Apply to Operator, Distribution Manager, Senior Benefits Analyst and more! They answer inquiries by phone, e-mail, web chat, or social media. At least 4 years of customer service experience, or a combination of education and experience: High School diploma and 4 years of customer service experience, OR, Associate's Degree and 2 years or customer service experience, OR, A self-starter with excellent communication skills (verbal and written) and the passion to provide the highest level of customer care and satisfaction, Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment, Ability to receive and immediately apply constructive feedback, Ability to multi-task using several Windows applications at once while assisting a customer on the phone, Flexibility to work a specified shift and extended hours as necessary, Experience in one of these industries is preferred: Health Care, Human Resources Services or Financial Services, High School diploma plus equivalent years of related industry experience. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. as a customer care representative, a typical day may include the following: * Handling a high volume of inbound calls from our clients employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. At Alight Solutions, we are reimaging how people and organizations thrive.
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