aec russells hall hospital

I phoned 111 and after a series of questions, they booked me an appointment at RH A&E. AMU operates closely with ED and admits medical patients 24 hours a day, seven days a week. Patient Experience Team, by That username is already taken - Posted on 19 May 2022, I accidentally dropped an Angle Grinder on my shin at home on Saturday morning We are thrilled to hear that staff were proffesional and efficient. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. Let us know if this is OK. Well use a cookie to save your choice. The nurse was very friendly and instantly put her at ease whilst performing an ECG, she then went straight to X-ray and was called through within moments, again, kind, caring and thoroughly dignified experience. The project was made possible thanks to a $25 million donation from Ben and Luanne Russell. Visited Accident and emergency services on April 2022, Report review titled Kind staff as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rating our services as 5 star. There were no clear criteria for patients that could be put into the fit to sit areas of the department. We rated it them as requires improvement because: Published WebOfficial information from NHS about Russells Hall Hospital including contact details, directions, opening hours and service/treatment details Departments and services - the service is performing badly and we've taken enforcement action against the provider of the service. WebThe group is made up of three hospital sites, with one inpatient hospital (Russells Hall) located near the centre of Dudley and two outpatient hospitals (Corbett and Guest) located in Stourbridge and Dudley respectively. We found that appropriate support was offered to ensure that people received the nutritional meals and fluids that they needed. There are a number of areas of good practice in the trust, which should be encouraged. Read about our approach to external linking. I had to visit EPAC yesterday as I'm 11 weeks pregnant and had some worrying symptoms. Method A retrospective case note review was carried out for 200 consecutive patients at Russells Hall Hospital, Dudley, United Kingdom, who had CTCA sent for Heartflow CT-FFR analysis (HeartFlow, Redwood City, CA) between January 2018 and December 2019. WebThe programme gained charitable status (registered number 518586) and was renamed Action Heart in the late 1980's. DY1 2HQ, Posted via There are six bands within the monitoring system so this Trust had a relatively lower risk. It is great to hear that you received excellent care and treatment in the Emergency Department. the service is performing exceptionally well. Follow BBC West Midlands on Facebook, Twitter and Instagram. Change my preferences Staff we spoke with did not realise this. Outpatient services are also provided at the Corbett and Guest hospitals. Tell us what was good and what could be improved, say thanks or call for change They said 'I could not have been treated any better anywhere, its all first class' and 'I have been treated above and beyond the call of duty'. This is the major ED in the area and serves the population of Dudley and surrounding areas. The ophthalmology clinics require review to ensure that all patients are followed up as required and that there is capacity for these clinics. visibility, This means that some features of Care Opinion won't work, We recommend you enable JavaScript in your browser and then. ADVERTISEMENT: Services or products are not endorsed by the Trust. Every member of staff I encountered was friendly professional and put me at ease. - we'll pass your stories to the people in health and social care who can make a difference. 15 March 2011, In The emergency department (ED) includes a paediatric ED and both provide care for the population of Dudley, Stourbridge and the surrounding towns and villages, 24 hours a day, seven days a week. The department is working hard to achieve targets laid out in reforming emergency care as follows: The department also sees approximately 6,000 patients per year in follow-up clinics. This is not my first experience of this hospital not checking information relayed to them by 111. Thank you for taking the time to post feedback about your recent experience with the Ambulatory Emergency Care (AEC) Unit at Russells Hall Hospital. Although we did see improvements around sepsis care and treatment we could not be assured that sepsis documentation and treatment was completed in line with best practice and the designated timeframes. I was so nervous going in today but the nurses really did go above and beyond to make me feel at ease and reassurance on everything that was happening. About: Rainbow Unit is a two-storey facility with an acute assessment unit on the ground floor with 22 spaces and eight monitored beds. If you would like to discuss your concerns further, please contact our Patient Advice and Liaison Service (PALS) by freephone 0800 073 0510 or email dgft.pals@nhs.net who will be able to direct you. However, fortunately it didnt have to come to that and thanks to the actions of ALL of those members of staff who work in those departments my son is still here with us today and is recovering well at home. People we spoke to on the different wards and units were generally happy with the care, support, and treatment they received. This short animation is designed to explain the role of SDEC, where it fits within the urgent and emergency care system and the benefits it provides to both staff and patients. Such a lovely Dr and an asset to the hospital. I have a very long way to go but they made me feel that I'm worthy to be better, so thank you. We were not assured that all patients allocated to wait on the corridor were safe. Almost 12% of people coming to A&E received no treatment, just advice. The trust MUST ensure that specialist clinical expertise is secured to ensure expertise across the emergency department. As a long-standing member of our hospital board, Mr. Russell has been instrumental in our strategic plan and steadfastly supports our vision to become a regional hub for geriatric medicine. We carried out this comprehensive inspection as part of the new hospital inspection programme and as a follow up to the Keogh review which took place in 2013. I recently came into hospital on the day surgery unit for a SLNB and biopsy. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. Russells Hall Hospital psychotherapist for the kindness they showed me. Inspection Report published 4 July 2012 for Russells Hall Hospital - PDF - (opens in new window), Published the service is performing well and meeting our expectations. We further focussed on the areas of assessing and responding to patient risk, nurse staffing, medical staffing, leadership, governance and risk management. One person said, "I have had good treatment, I couldn't ask for better. ), Provide SDEC services at least 12 hours a day, 7 days a week, Provide an acute frailty service at least 70 hours a week, with the aim to complete a clinical frailty assessment within 30 minutes of arrival in the ED/SDEC unit. Information was available for people to read if they chose to. the service is performing exceptionally well. Our rating of effective was good overall. would be relayed to the hospital and to just tell the staff when I got there I had been referred by them. Russell Medical is a progressive, not-for-profit, acute care facility serving the needs of east Central Alabama. Community & mental health inspection reports for Russells Hall Hospital can be found at The Dudley Group NHS Foundation Trust. This was based on our findings of previous inspections and to monitor compliance of the conditions that we had previously imposed on the trusts registration. One of the questions was about peoples experience of the service, 382 said 'great', 108 people said 'satisfactory' and 13 people commented 'poor'. The Trust also asks patients for their views and experiences of care on a regular basis, and we looked at the analysis of these surveys. Russell Medical | 256.329.7100 | 3316 Highway 280, Alexander City, Alabama 35010, Russell Medical Orthopaedics & Sports Medicine. A 15.6 million medical unit has opened at Russells Hall Hospital to help ease pressure on A&E services. 6 September 2018. The Russell Legacy Project will be located on the hospital campus in Alexander City. For SDEC programme related queries to the national team please email nhsi.sdec@nhs.net. We were brought in by ambulance and seen by a doctor within around 10 minutes. [Very happy with 'Waiting time'], Report review titled My visit to A & E after an accident as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. Dudley WebRussell Medical serves patients in a seven-county service area, including Tallapoosa, Coosa, Elmore, Talladega, Clay, Lee and Chambers counties. Patient Experience Team. Share your experiences of UK health and care services, Default The trust MUST ensure all service users are safeguarded and protected from abuse and improper treatment. Staff on the emergency department demonstrated a good understanding of the triage system and felt they had enough support and information on the triage process and system through-out our inspection. AEC is part of the Same Day Emergency Care (SDEC). Covid-19 Release of Information Call Line: 256-215-7461 []. This condition related to the provision of specialist medical in reach and support into the emergency department. All the best and take care. Inspection Report published 30 July 2013 for Russells Hall Hospital - PDF - (opens in new window), Published 1 April 2021. I was treated with so much dignity and respect that I left feeling supported and cared for. Staff continued to be frustrated at the focus on sepsis and did not fully engage with the need to assess for sepsis. Russells Hall Hospital 3 years ago. The clinicians should provide the oversight of care provision, ensuring all patients receive care from senior clinicians that is safe, effective, timely and in line with best practice. Russell Medical | 256.329.7100 | 3316 Highway 280, Alexander City, Alabama 35010, Russell Medical Orthopaedics & Sports Medicine. Whilst I was in the consulting room the receptionist went over to my husband and asked, rather rudelywhere has she gone Not a very positive experience when you are feeling at your most vulnerable because you feel ill. There has been a delay in producing this report as we were waiting for additional information from the trust on infection control. You can search by name or top speciality. Some patients told us that they were uncomfortable staying in these areas for longer periods due to the design of the areas and the number of temporary staff who worked in the areas. Your information helps us decide when, where and what to inspect. All the best and take care, For the latest COVID-19 information from the Alabama Department of Public Health, call 211. They litteraly saved his life after he had severe croup which came on suddenly on Tuesday 23rd may 2022. This review has been completed in response to the trust confirming that they were now compliant with this standard. AEC is located next to Ward A2 (formerly ward A1) and consists of four trolleys for assessment, three clinic rooms and a room for triage and treatment. The nurses there found out I hadnt even seen a midwife yet despite chasing (as I'm an out of area patient) and instantly sprang into action making sure I'd had all the required tests and booked in correctly, each member of staff were friendly and caring. She was given a bed and was seen by a Consultant who she wishes to thank personally for their kindness and excellent bedside manner, they were amazing. All the best with your pregnancy and take care. She was sent to AEC where she waited a short while for bloods, had a feinting episode whereupon the alert buzzer was called and the staff excelled in providing emergency care. In partnership with the Choose Well campaign, we are helping you get the best possible treatment by selecting the service that is right for you. Thank you for taking the time to tell us about your experience at our hospital and rate our services The diagnostics service did not have enough allied health staff with the right qualifications, skills, training and experience to provide the right care and treatment. Yes these are difficult times and I understand pressures but that is no excuse for not retaining professionalism. For Covid-19 Test Results or Patient Portal registration please call the number below. AEC/RAB (ext. Report review titled Great experience as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. Russells Hall Hospital 5 years ago. ALEXANDER CITY, Ala. (WSFA) - Russell Medical Center in Alexander City announced a multi-facility expansion project. It is great to hear that you received excellent care and treatment in the Day Surgery Unit. On the first floor is a 30-bed short stay ward. My family and I would think to thank every single staff member in Children's ED, resus and ward C2 for looking after my 1 year old son. There are planned changes to improve the way that food and drinks are offered and served which should improve people's satisfaction with the meals offered. The Acute Medical Unit at Russells Hall Hospital, in Dudley, will treat seriously unwell patients and help to reduce winter pressures on health services. as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. AMU has in-house vascular ultrasound for conditions like suspected DVTs seven days a week, run by Vascular Sonographer Corinna Gomm and Mostafa Heydary. I told the receptionist who then asked if I had taken a LF test and I said I had and it was negative. What we found is summarised within the overall summary. Patient Experience Team. WebAt Broward Health Medical Center, we are dedicated to the health of the communities we serve. The Trust also provides community services for adults (including sexual health) and End of Life Care. We carried out an out of hours, unannounced, focussed inspection on the morning of 28 June 2018 starting before 6am. The trust must review its capacity in phlebotomy clinics as this is seen as insufficient. One staff member said, "I am proud to be working for this trust.". the ability for patients to be assessed, diagnosed and start treatment on the same day, improving patient experience and reducing hospital admissions, avoiding unplanned and longer than necessary stays in hospitals, resulting in lower risk of infections and de-conditioning for patients. 2023 BBC. Whilst in AEC, you can expect to have nurse triage, doctor clerking and consultant review along with necessary investigations. Published Care records were not always written and managed in a way that kept patients safe. The trust has established ongoing practice and review systems to ensure that the management of prevention of these infections continues to be monitored closely. The firm said it had complied with the order and the safety of staff and patients was its top priority. Our rating of responsive was requires improvement overall. Out NHS is amazing all staff were professional and amazing. Your lovely comments have been shared with the AEC team who will be delighted to receive them. I first went to my pharmacy to see if they could sell me butterfly tape to close the wound. All of the staff on the ward were brilliant with him, Honest and open with me and his mom and were professional and courteous until the moment he was discharged. West Bromwich, We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. The Russell Legacy Project allows us to grow services centered on the largest sector who are in need of healthcare services, those citizens 65 years and olde.. Care records were still not always written and managed in a way that kept patients safe. We saw that new mattresses had been purchased in the emergency assessment areas and one person told us 'It is really comfortable'. Some patients with suspected sepsis were still not being identified or managed appropriately. 2023 Russell Medical. There was insufficient senior medical and specialist oversight and in reach to the department. Core services provided at Russells Hall include urgent care, medical care, surgery, children and young people, maternity, outpatients, diagnostics, end of life and critical care. Have you experienced something like this, here or elsewhere? We have shared your kind comments with the team who will be pleased to learn of them. The announced inspection took place between 26 and 27 March 2014, and unannounced inspection visits took place in the two weeks following this visit. The electronic tracking system did not allow for patients to be easily located within the department. We remained concerned about how quickly and appropriately staff were responding to patients with serious and deteriorating conditions. I visited this hospital for my mental health which I naturally was very fearful of, but I really shouldn't have been. The 55-bed hospital was built [], Since 1923, Russell Medical has provided valuable services and resources to advance the health status of the communities we serve. We saw two patients whose clinical deterioration had gone unnoticed by staff, this had to be alerted to staff by the inspection team who then acted on this immediately. Staff were really lovely. The kindness and support of the people working in the maternity ward were so appreciated at such a scary time. The senior led team will review you on a daily basis, including weekends and bank holidays. Staff documented oxygen saturation (SpO2) scores in National Early Warning Scores (NEWS) and recording of patients vital signs in majors had improved since the December 2017 and January 2018 inspection. There remain challenges in the flow of patients, but much of this relates to flow across the rest of the hospital. I'm OK with analytics cookies. Patients presenting to the emergency department did not always receive a robust assessment of their clinical presentation and condition during the triage process. Like us on Facebook http://facebook.com/DudleyGroupNHS/Patient Advice & Liaison Service: 0800 073 0510 Dudley, West Midlandsdudleygroup.nhs.ukJoined November 2009 1,201Following 7,496Followers Tweets Tweets & replies Media Likes The Dudley Groups Tweets The This meant that shortfalls were identified so that improvements could be made. The Emergency Department (ED) is located at Russells Hall Hospital and is a 24/7 service. aec russells hall hospital. If you need sub-specialty input, you will then be referred to different specialties. VideoRussian minister laughed at for Ukraine war claims, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. A stroke or minor stroke is treated as a medical emergency and what should happen is for an ambulance to be called to bring the patient directly to our Accident and Emergency Department. Mitie said the letter had focussed on its risk assessments, which did not cover clinical areas, and these had been updated as required, by 23 April. WebWhat companies run services between Dudley, England and Russells Hall Hospital, England? (Purple), High 3136/3139) Vikki Thompson, AMU (ext. We are continuing to monitor progress against these. The ambulance triage area was functioning more effectively with clear and appropriate medical input and leadership. There was a lack of accountability for the safety of patients pre and post triage who were located within the waiting room. There are regular AMU follow up clinics (Hot Clinics) done by acute medicine registrars to follow up if you need a further urgent review after discharge. Who has Care Opinion told about this story? Overall, this trust was found to require improvement, although we rated it good in terms of having caring staff, and effective services. There was also some guidance from Birmingham children's hospital regarding his care over the phone so I'd also like to thank who ever helped there aswell. Pensnett Road, Dudley, West Midlands, DY1 2HQ. They tell me everything they're doing.". a poor culture and working environment where some staff told us thatthey felt fearful and disempowered. Local audits being completed for sepsis patients were providing false assurance on the management of this condition within the department. AEC was well run and escalated patients that they couldnt manage. "We are working closely with HSE in relation to this matter.". My wife drove me to RH A&E, I checked in and waited for a few minutes before I was called through. the service isn't performing as well as it should and we have told the service how it must improve. It will include an independent living community of 26 single-family cottages, as well as an assisted living facility with 32 residential units. These conditions related to the management of patients at risk of deterioration and the arrangements for assessing and triaging patients. The BBC is not responsible for the content of external sites. 111 service advised me all the information I had given them about my symptoms etc. Can Nigeria's election result be overturned? Some improvement in patient flow through the ambulance triage assessment area were seen. We have shared your compliments with the team and senior leaders who will be thrilled to hear of them. All the best and take care. Pensnett Road, Dudley, West Midlands, DY1 2HQ We have 11 permanent physician associates and one rotational physician associate in our department. 5 years ago, My nan was brought up to A&E on the 30th November 2017 she came by ambulance and was treated with such care and consideration, we were very impressed by the speed of the service. the need to embed a culture of learning from incidents, how the trust uses and reviews mortality data, the system for bed management and patient flows, embedding patient experience in the organisations learning and strategy. Went here with my young daughter, to A and E, all staff were very helpful and kind. Following this inspection, we imposed an urgent condition to safeguard patients safety immediately following the inspection. I visited out of hours yesterday after phoning 111 and being advised to. The service made sure staff were competent for their roles. First amu then onto ward A2. The diagnostics service was not up to date with the most recent ionising radiation regulations. the service isn't performing as well as it should and we have told the service how it must improve. After completing the form and handing it in, the receptionist seemed alarmed and asked about my symptoms. Corbett hospital provides day case treatment alongside a range of outpatient services which include radiology, pharmacy, gynaecology, physiotherapy, rehabilitation and a wheelchair supply and maintenance service. Tell us what was good and what could be improved, say thanks or call for change Very shortly I was out of A&E, with a few spare dressings and a leaflet in my hand and a bandage on my leg. We are overwhelmed and thrilled to make this momentous announcement, Russell Medical President and CEO Jim Peace said in a news release. The trust employs around 4,147 whole time equivalent staff (WTE). People could not always access services when they needed. Patient Experience Team. Patient Experience Team, review titled My visit to A & E after an accident. We were confident that these could be achieved quickly.Key findings related to the following: Published We are carrying out a review of quality at Russells Hall Hospital. 8 June 2012. Report review titled Amazing birth experience as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. If you need admission to AMU or RAB for ongoing treatment from ED or AEC, the consultant-led AMU team will initiate a further management plan for you. The level of care I was given not only by the day surgery unit but neuclear imaging and theatre staff was outstanding. Full blood test, chest X-ray and seen by dr for my results within 3 hours. WebRussells Hall Hospital provides urgent care, medical care, surgery, children and young people services, maternity services, outpatients, diagnostics, end of life and critical care Again thank you and i would recommend this hospital to all my family and friends. Cant fault the staff and the service. There was a disconnect between leaders impression of key areas such as sepsis management in the department and what was happening in practice. The concerns are believed to relate to outsourcing firm Mitie's offices at Russells Hall Hospital, Mitie is one of the UK's biggest government outsourcers and provides pest control, cleaning, healthcare and security among other services. At least one standard in this area was not being met when we inspected the service and DY1 2HQ, Posted via Share your experiences of UK health and care services, Russells Hall Hospital Accident and emergency, Default It added they were well away from patient areas of the hospital and its own strict control measures were in place, applying to all contractors. We took this action as we believe a person will or may be exposed to the risk of harm if we do not do so. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. WebRussells Hall Hospital jobs Sort by: relevance - date 19 jobs Cleaning Supervisor Mitie 2.9 Dudley DY1 11.14 an hour Full-time Responsible for a front of house catering team, "This is one of the worst workplaces I have attended as a union officer since the beginning of the pandemic," Ms Lowe said. Inside our doors you will find cutting edge technology, professionals of the highest caliber, and leadership committed to utilizing all of our resources to improve the quality of every life we touch. Report review titled Poor communication at reception as unsuitable, Thank you for providing feedback about your experience of the Dudley Urgent Care Centre. It will also help create the Benjamin Russell Endowed Chair in Geriatrics, by the University of Alabama System Board of Trustees, pending an approval process to be held by the medical director of the advanced care facility. WebRussells Hall Hospital, St. James's Russells Hall Hospital is an NHS general hospital located in Dudley, West Midlands, England, managed by the Dudley Group NHS Foundation Trust. The Dudley Group NHS Foundation Trust, Download full inspection report for Russells Hall Hospital - PDF - (opens in new window), Published This was particularly evident in the category of adult majors.

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